#itsupport
A client's software provider has a help article that tells them to download a zip file, extract it, then copy the updated .dll file within it into the program directory to solve a problem.
What my client didn't notice is the help article was for version 29, and they have version 27.
Naturally, the installation is now borked and they overwrote the original .dll file.
An evening of me running the repair tool for this absolutely monstrously bad piece of software then!
Client: "Account X can't send emails"
Me: "Why? Any errors?"
Client: "Send button greyed out"
** they send a screen shot showing a greyed out "Send" button, but the "To" field is empty **
Me: "Have they tried entering an email address for who they're sending the email to?"
** silence **